Privacy Policy – Fresh Pratidin
Last Updated: September 2025
Fresh Pratidin (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy
and ensuring that your personal information is collected, used, stored, and disclosed
in a lawful, transparent, and secure manner.
This Privacy Policy explains how we handle information when you access or use our
mobile application, website, and related services (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy and our Terms and Conditions.
For any questions, contact us at:
📧 privacy@freshpratidin.com
1. Scope and Applicability
- This Policy applies to all users accessing Fresh Pratidin services.
- It covers information collected directly, automatically, and from permitted third parties.
- It does not apply to third-party websites or applications.
- Services are intended for users aged 18 years or older.
2. Information We Collect
a. Personal Information
- Name, mobile number, email address, and delivery address
- Account login details and preferences
- Payment-related data (processed via PCI-compliant gateways)
- Order history, feedback, and customer support communications
- Optional profile information if voluntarily provided
b. Automatically Collected Information
- Device and operating system details
- IP address, browser type, and network information
- Usage data, pages viewed, and interaction logs
- Location data (with user permission)
- Cookies and tracking technologies
c. Information from Third Parties
- Payment service providers
- Communication partners (SMS, WhatsApp, email)
- Analytics and technology partners
- Government or legal authorities when required
3. How We Use Your Information
- Order processing and delivery
- Payments, refunds, and customer support
- Service notifications and promotional communication
- Service improvement and personalization
- Fraud prevention and legal compliance
- Operational planning and expansion across West Bengal
4. Sharing and Disclosure
We do not sell personal data. Information may be shared with:
- Service providers for delivery, IT, and payment processing
- Legal authorities when required by law
- Internal teams or future affiliates
- Third parties with your explicit consent
5. Data Security
- Industry-standard security measures are implemented
- Payment data is handled only by PCI-compliant gateways
- Access to data is restricted to authorized personnel
6. Data Retention
- Data is retained only as necessary for service and legal purposes
- Some data may remain in backups after account deletion
7. Your Rights and Choices
- Access and update personal information
- Request correction or deletion
- Opt out of promotional messages
8. Cookies and Tracking
Cookies are used to enable functionality, analyze performance,
and deliver relevant offers. Disabling cookies may affect features.
9. Call and Message Monitoring
Calls or messages with support or delivery personnel may be recorded
for quality assurance and dispute resolution.
10. Third-Party Links
We are not responsible for third-party websites or applications linked
through our Services.
11. Changes to This Policy
This Privacy Policy may be updated periodically. Continued use of
Services implies acceptance of the revised Policy.
12. Contact Information
For privacy-related concerns, contact:
📧 privacy@freshpratidin.com
Fresh Pratidin
Your trusted local grocery and daily essentials delivery app —
Serving your neighborhood today, expanding across West Bengal tomorrow.
